Fragrance — SHOP — ARTE HOUSE

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We take great care in packaging your order to ensure it arrives in perfect condition. We use trusted couriers to ensure your delivery arrives safely and smoothly.

Costs & Delivery Times
We offer shipping for both UK and international orders. Shipping costs depend on the delivery method chosen and the destination. Delivery times are estimates and can occasionally be affected by factors beyond our control, such as weather or courier delays.
Orders Over £500
For all orders over £500, a separate delivery quote will be required. A member of our team will be in touch after your purchase to confirm delivery arrangements and obtain your approval. A secure payment link for delivery will then be sent before your item is shipped.
Self-Arranged Shipping
If you’d prefer to arrange your own shipping, just a note that responsibility for the item will transfer to you or your courier once it’s been collected. While we take great care in packing, Arte House can’t be held liable for any loss or damage that may occur after it leaves our care.
Loss or Damage

If your order is lost or damaged during transit, please get in touch with us as soon as possible. We’ll work with you and the courier to resolve the issue as quickly as we can.

Delays
While we do our best to dispatch your order promptly, please be aware that delivery times are estimates. If delays occur, we’ll keep you updated and assist with tracking your order or communicating with the courier as needed.

Your Rights
Nothing in this shipping policy affects your statutory rights as a consumer under UK law.
For full details, please refer to our TERMS & CONDITIONS.
We understand that sometimes things don’t work out. If you’re not completely happy with your purchase, you can return or exchange it within 14 days of receiving it. Items must be unused, undamaged, and in saleable condition with all tags and packaging intact.
How to Return

Just drop us an email at hello@artehouse.co.uk with your order number and the reason for your return. We’ll send you a Return Authorisation (RA) number along with instructions on how to proceed.
Return Shipping

The return shipping cost is the customer’s responsibility unless the item is faulty or damaged.
Refunds

Once we receive and inspect the returned item, refunds will be processed within 5–10 business days to the original payment method. Original shipping charges, duties, and taxes are non-refundable.
Exchanges

If you'd prefer an exchange, we’ll be happy to arrange that once the returned item is inspected. If an exchange isn’t possible, we’ll issue a refund instead.
Please Note: We reserve the right to decline returns that don’t meet the above conditions. Items that cannot be accepted for return will be sent back to the customer at their expense.
For full details, please refer to our TERMS & CONDITIONS.