Ceramics — SHOP — ARTE HOUSE

We take great care in packaging your order to ensure it arrives in perfect condition. We use trusted couriers to ensure your delivery arrives safely and smoothly.
Shipping Costs & Delivery Times

We offer shipping for both UK and international orders. Shipping costs depend on the delivery method chosen and the destination. Delivery times are estimates and can sometimes be affected by factors beyond our control, such as weather or delays with the courier.
Loss or Damage in Transit

If your order is lost or damaged during transit, please get in touch with us as soon as possible (ideally within 48 hours of the expected delivery date). We’ll work with the courier to resolve the issue, and depending on the situation, we will either:
- Send a replacement item.
- Offer a full or partial refund.
  (We may ask for photographic evidence of any damage to the packaging and/or item)
Delays

While we do our best to dispatch your order promptly, please note that delivery times are estimates. If there are any delays, we’ll keep you informed and assist with tracking your order or liaising with the courier if needed.
Your Rights
Nothing in this shipping policy affects your statutory rights as a consumer under UK law.
For full details, please refer to our Terms & Conditions.
We understand that sometimes things don’t work out. If you’re not completely happy with your purchase, you can return or exchange it within 14 days of receiving it. Items must be unused, undamaged, and in saleable condition with all tags and packaging intact.
How to Return

Just drop us an email at hello@artehouse.co.uk with your order number and the reason for your return. We’ll send you a Return Authorisation (RA) number along with instructions on how to proceed.
Return Shipping

The return shipping cost is the customer’s responsibility unless the item is faulty or damaged.
Refunds

Once we receive and inspect the returned item, refunds will be processed within 5–10 business days to the original payment method. Original shipping charges, duties, and taxes are non-refundable.
Exchanges

If you'd prefer an exchange, we’ll be happy to arrange that once the returned item is inspected. If an exchange isn’t possible, we’ll issue a refund instead.
Please Note: We reserve the right to decline returns that don’t meet the above conditions. Items that cannot be accepted for return will be sent back to the customer at their expense.
For full details, please refer to our TERMS & CONDITIONS.